Resolving Sample Processing Error on the Atellica® Solution Job Aid

Atellica® Solution Resolving Common Errors SIEMENS Healthineers Sample Processing Error Job Aid SIEMENS . things Healthineers '. Atellica Solution 8 SH1-SCI LabManager Issue: Samples Not Processing CH-01 System SH-01 SH-02 Stopped Connected to PCC CH-02 IM-01 CI-01 Description: Samples will sometimes sit in the Sample Handler Input Drawer, Alerts circle the track without sampling or only run on one analyzer type (CH vs. IM). Alert Desription Time Analyzer stopped due to Supply CH Conditioner Is empty 10:30 AM Troubleshoot Analyzer stopped due to a Supply A-LYTE Multisensor Is empty 10:30 AM Online Help References: Troubleshooting System Issues > QC or samples not processing 1 Acknowledge All Front Cover Locked Back Cover Locked Patient Sample Processing Troubleshooting Steps: 1. Verify that Patient Sample Processing is enabled under Module Status Samples 2. Navigate to the Operator Event Log to check for system errors PEPconnect: Reference “Atellica® Solution How to Troubleshoot Errors Using the 3 Operator Event Log Video” for additional instruction 3. Check the Samples area on the Home Screen for “No Orders” icon A. For samples with the no orders icon: determine if the sample was on board previously as these samples must be reordered manually OOOOO 1 Template Effective Date: 10 Aug 2021| HILS 2223 Effective Date 08 June 2023| HOOD05162003355898 *Procedure continues on the next slide Unrestricted © Siemens Healthineers, 2023 Atellica® Solution Resolving Common Errors SIEMENS Healthineers Sample Processing Error Job Aid Troubleshooting Steps: (continued) 4 Calibration Due 4. Review the Needs tiles on the Home Screen; address as appropriate A. Review assay kits that are lot-locked to ensure paired materials are being used; as 12 Lo appropriate 5. Verify operator is loading samples into an input drawer QC Needs 6. If the problem persists, log out and then log back into the system 10 7. If the problem persists, open the appropriate module cover (refer to Online Help for procedure) A. Leave open for at least 15 seconds B. Close the module cover 8. If the problem persists, contact the local technical support provider for assistance 2 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023 SIEMENS Healthineers Please note this learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2023 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens-healthineers.com Footnote/Source/Disclaimer 3 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023