Resolving Module Connectivity Error on the Atellica® Solution Job Aid

Atellica® Solution Resolving Common Errors SIEMENS Module Connectivity Error Job Aid Healthineers Issue: Module is Offline or Not Connected to PCC Description: A module has connectivity issues; most commonly offline or not connected to the PCC. Online Help References: Changing Module Status / System Shut Down and Start Up Troubleshooting Steps: Atellica" Solution 1. Resume the Analyzer by selecting the appropriate module from the System Status area and select Operator ID* LabManager 2. Log out of the software and then log back in Password* ............... 3. Open the appropriate module cover (refer to Online Help for procedure) Passwo 4B Forgot Password ? A. Leave open for at least 15 seconds Restart Shutdown Login B. Close the module cover 4. If problem persists, restart the PCC: Restart ? x A. On the Access bar, select the Account icon and then select Sign out To prevent loss of data, ensure sample processing and mainenance activities are complete befor attempting a restart. B. At the logon screen, do not sign out but instead select Restart O Restart the PCC Workstation Only C. Select Restart the PCC Workstation Only O Restart the PCC Workstation and All Modules D. When the logon screen appears; sign on 4C 5. If problem persists, Shut Down and Restart the entire line of your system Restart Cancel PEPconnect: Reference “Atellica® Solution Full System Shut Down and Start Up Online Training” for additional instruction 1 Template Effective Date: 10 Aug 2021| HILS 2223 6. If problem persists, contact the local technical support provider for assistance Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023 SIEMENS Healthineers Please note this learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2023 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens-healthineers.com Footnote/Source/Disclaimer 2 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023