Resolving LIS Communication Errors on the Atellica® Solution Job Aid

Atellica® Solution Resolving Common Errors SIEMENS Healthineers LIS Communication Errors Job Aid SIEMENS Healthineers Atellica Solution 14 SH1-SCI1 LabManage Issue: LIS Communication Errors G 2 System SH-01 SH-02 CH-01 CH-02 C1-01 Description: Connection lost to LIS, LIS icon is red or disabled, test orders do not download, and results do not upload System Alerts Alert Desription Time LIS is disconnected. Automatic reconnection is in progress. Verify the connection between the LIS and the system. 11:45 AM Troubleshoot Online Help Reference: Events and Alerts > The system did not transmit results. Lost communication to the remote service. 11:40 AM A Lab Ambient Temperature is out-of-range: current 37ºC max 28ºC min 8ºc 10:56 AM System LIS communication is offline. The QC Statistics database reached 80% of its capacity. Delete old data from QC Statistics. The system automatically deletes 35% of the oldest data after reaching 85% capacity. 10:15 AM 1A LIS Communcation Silence RAID Alarm Acknowledge All Additional Reference: Document Library (www.siemens.com/eIFU) > Atellica Maintenance QC statistics Calibration Due 88888 Solution LIS Interface Guide A Troubleshooting > LIS Log 14 SH1-SCI1 LabManager 2B Log Files lissspy_20190618013752843_astm_appl 6 New Log file available. Switch to latest file to view. Troubleshooting Steps: UIS Configuration Settings No Response Timeout 15, Interframe Timeout 30, Busy Timeout 10, Query Timeout 8, LIS IP Address 127.0.0.1, LIS Port 777 Capture O On O of 1. Restart the LIS Connection on the Atellica Solution Date Message Received Data Received Control Code Transmitted Data Transmitted Control Codes 12/28/2019 12:40 PM HI^&& *A^&%%87912348578987}{}[P. &^8465(1988)<01D>> P .... *** <01D> 0|1 |SCIAO-8703894578902357AMAAAAAAAA75404752308572038762380703894578902357AAAAA754047A1523085720387695| |^%523<01D> A. Navigate to LIS Communication from the System Status Area R|1|AAAA728572890375283479||^^87*&*(::67::*)HGSDJKFHFKDKJAAAAANo Review|| 8989458943<01D> C|1|PREAG^01G<01D> C|2|CALINFO^ID-84759834759083458934570736102348<01D> C|3|QCINFO^70235687690499:09853490:954: ** ()737 8724874385789|[]GH^(*()76723462734237423828-03948-02734:::A^CM887<01D> L|1|N<01D> B. Select Connect to LIS 12/28/2019 12:40 PM HI&&*A^&%%87912348578987}{}{P* &^&465(1988)<01D> P * <01D> 0|1|SCIAO-8703894578902357AMAAAAAAAA75404752308572038762380703894578902357AAAA754047A523085720387695||^%523<01D> R|1|AAAA728572890375283479||^/87"&"(::67::*)HGSDJKFHFKDKJAAAAANo Review]| 8989458943<01D>> C|1|PREAG^01G<01D> 2. Turn on LIS Logs Capture: (requires appropriate security level) C|2|CALINFOND-84759834759083458934570736102348<01D> C|3|QCINFO^70235687690499:09853490:954: ** ()737 AMA8724874385789|[]GH^(*()76723462734237423828-03948-02734:::ACM887<01D> L|1|N<01D> 12/28/2019 12:40 PM HI&&*A^&%%87912348578987}{}{P* &^846$(1988)<01D>> **** <01D> A. Navigate to LIS Log 0|1|SCIAO-8703894578902357AAAAAAAA75404752308572038762380703894578902357AAAA754047A523085720387695||^%523<01D> R|1|AMA^728572890375283479||^^87"&"(::67::*)HGSDJKFHFKDKJAAAAANo Review| | 8989458943<01D> C|1|PREAG^01G<01D> C|2|CALINFOND=84759834759083458934570736102348<01D> C|3|QCINFO^70235687690499:09853490:954: ** ()737 AAAAAA8724874385789|[]GH^(*()76723462734237423828-03948-02734:::ACM887<01D> B. Select the ON radio button in the Capture area L|1|N<01D>> 12/28/2019 12:40 PM HI^&&*A^&%%87912348578987}[][P* &^8465(1988)<01D>> *<01D> 0|1|SCIAO-8703894578902357AAAAAAAAAA75404752308572038762380703894578902357AAAAA754047A523085720387695| |^%523<01D> R|1|AAA^728572890375283479||^^87*&*(::67::*)HGSDJKFHFKDKJMAMANo Review| | 8989458943<01D> C. Select Capture Settings C|1|PREAG^01G<01D> C|2|CALINFOND-84759834759083458934570736102348<01D>> C|3|QCINFO^70235687690499:09853490:954: ** ()737 AM8724874385789|[]GH^(*()76723462734237423828-03948-02734:::^^CM887<01D> L|1|N<01D> 2C D. From the Message Direction menu; select Received, Transmitted or Both 12/28/2019 12:40 PM HI&&*A^&%%87912348578987}{}{P* &^&465(1988)<01D>> P <01D> Capture Setting Export E. Enter a Log File Name Prefix and select the type of Communication Layer g ) Wednesday 5/3/2023 9:31 AM Version 1.28.0.031023 ( PI- 1 ) from drop-down menu, as appropriate 1 Template Effective Date: 10 Aug 2021| HILS 2223 F. Select Save Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023 *Procedure continues on the next slide Atellica® Solution Resolving Common Errors SIEMENS LIS Communication Errors Job Aid Healthineers Troubleshooting Steps: (continued) 3. When the system LIS communication is online, transmit the results again: A. Navigate to Worklist B. In View By, select Tests C. Narrow the displayed samples with filters or sort the list with Sort By filter D. Select the check boxes of the appropriate tests Atellica Solution E. Select Transmit Confirm Atellica Solution is scanning the barcodes to get the Operator ID* LabManager sample ID Password* ............... 4. Order a sample from Atellica Solution and see if the result crosses over Pass 6B Forgot Password ? 5. If problem persists, troubleshoot Middleware computer and physical connections Restart Shutdown Login (refer to middleware operational instruction for details) 6. If problem persists, restart the PCC Restart ? × A. Sign out To prevent loss of data, ensure sample processing and mainenance activities are complete befor attempting a restart. B. At the logon screen, do not sign out but instead select Restart 6C Restart the PCC Workstation Only C. Select Restart the PCC Workstation Only, then select Restart O Restart the PCC Workstation and All Modules D. When the logon screen appears; sign on 7. If problem persists, contact the local technical support provider for assistance Restart Cance 2 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023 SIEMENS Healthineers Please note this learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2023 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens-healthineers.com Footnote/Source/Disclaimer 3 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023