Resolving IM Sample Probe Integrity Errors on the Atellica® CI Analyzer Job Aid

Resolving IM Sample Probe Integrity Errors on the Atellica® CI Analyzer SIEMENS Healthineers Job Aid Issue: IM Sample Probe Integrity Errors lthineers Healthineers Atellica Solution DL-CI1 LabManage Samples Inprocess Racks Processed Racks EY Troubleshooting Description: The sample probe is unable to aspirate fluid from the sample tube due AF030671 AF050674 System DL CI-01 11:15 AM 0:46 AM to clot detection, insufficient sample, or level sense. Current Status Day Needs Tools AF030672 AF03067 11:14 AM 10:43 AM STATS Sample Interventions Supply Needs Worklist Assay Evaluation AF030673 AF030676 11:13 AM 10:41 AM Online Help References: Troubleshooting Event Codes: 11 475 92 90, 11 475 92 91, A 1 WU 2 00 AF030677 10:36 AM 1 Inprocess 0 Calibration Reagent Needs Calibration Results Orders 1 Intervention Needed AF030678 11 475 92 92, 11 475 92 93, 11 475 92 94 0 QC 10:31 AM 1 Patient (non-STAT) L AF030679 9:31 AM Maintenance QC Statistics Calibration Due Assay Status QC Scheduler AF030680 Troubleshooting Steps: 9:27 AM 5 % 5 AF030681 Check if the sample has insufficient volume or is of poor quality 8:46 AM 1. Inprocess: CH-02 Errors QC Needs Guided Workflows Utilities AF030682 0 Activity Falled 3 Warnings 8:37 AM A. Review the Sample Intervention list to identify the appropriate sample 8 Activities Due 5 AF030683 8:06 AM B. Unload the appropriate sample < 1 2 › Load STAT Rack Clear All Racks C. Inspect the sample volume and quality. Ensure that the patient sample has no clots or fibrin and has sufficient volume above the gel if the sample is in a gel tube. If appropriate, collect a new sample D. Reorder the test E. Reload the sample. Ensure the sample tube is seated securely in the rack PEPconnect: Reference “Checking Sample Status Workflow on the Atellica® Solution”, “Creating Patient Orders Manually on the Atellica® Solution Job Aid”, and “Loading and Unloading Samples on the Atellica® Rack Handler Video” for additional instruction. 1 Template Effective Date: 10 Aug 2021| HILS 2223 * This procedure is continued on next slide Effective Date 13 AUG 2023|HOOD05162003370098 Unrestricted © Siemens Healthineers, 2023 Resolving IM Sample Probe Integrity Errors on the Atellica® CI Analyzer SIEMENS Healthineers Job Aid 2. Check if the sample tip trays are empty or almost empty 2 ➢ If needed, replace the supply of sample tip trays Atellica Solution PEPconnect: Reference “Replacing IM Sample Tips on the Atellica® CI Analyzer Video” for additional instruction. 3. Check if the IM Sample Probe failed to identify the Troubleshooting > Operator Diagnostics appropriate location to pick up a sample tip. In Operator A 2 CSESIEM-4K62FLE Diagnostics, initialize all IM components and then Module State: Diagnostics perform the activity to pick up and eject an IM sample tip Subsystems Diagnostic Name Description F CH Cuvettes Initializing the CH Subsystem Moves all the components to their primary positions Perform A. Select Troubleshooting > Operator Diagnostics CH Fluidics E Initializing all IM Components Initializes all IM components and returns all subsystems to the starting position View Status CH Reagent Loader Cancel B. Select Enter Diagnostics > Yes Initializing the Thermals Initializes all thermals IMT C. Wait for the system to enter diagnostic state IM Cuvettes IM Error Recovery 7 Confirmation D. In Subsystems, select Initialize M Fluidics IM Incubation Ring Perform: Initializeng all IM Components? E. Select Initializing all IM Components IM Reagent Probe Yes No IM Sample Probe F. Select Perform > Yes > Yes IM Wash Ring Fluidics G. Wait for the activity to complete in 4 minutes then Initialize D Thermals select OK Note: When the system is in Diagnostic mode, the analyzer will be Red in the System Status map. B Exit Diagnostics 2 Effective Date 13 AUG 2023|HOOD05162003370098 * This procedure is continued on next slide Unrestricted © Siemens Healthineers, 2023 Resolving IM Sample Probe Integrity Errors on the Atellica® CI Analyzer SIEMENS Healthineers Job Aid H. In Subsystems, select IM Sample Probe. Troubleshooting > Operator Diagnostics 2 CSESIEM-4K62FLE I. Select Picking Up Sample Tip and Ejecting Module State: Diagnostics J. Select Perform > Yes > Yes Subsystems Diagnostic Name Description J CH Cuvettes K. Wait for the activity to complete in 1 minute 30 Picking Up Sample Tip and Ejecting I Picks up sample tip and ejects Perform CH Fluidics View Status seconds then select OK CH Reagent Loader Cancel IMT L. To exit diagnostics, select Exit Diagnostics IM Cuvettes 4. If the problem persists, contact the local technical IM Error Recovery Confirmation IM Fluidics support provider for assistance IM Incubation Ring Perform: Picking Up Sample Tip and Ejecting? IM Reagent Probe Yes No IM Sample Probe H IM Wash Ring Fluidics Initialize Thermals L Exit Diagnostics 3 Effective Date 13 AUG 2023|HOOD05162003370098 Unrestricted © Siemens Healthineers, 2023 SIEMENS Healthineers Please note this learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2023 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens-healthineers.com Effective Date 13 AUG 2023|HOOD05162003370098 4 Unrestricted © Siemens Healthineers, 2023