Atellica® Solution Shut Down, Start Up and Recovery Options Job Aid- Version 1.26 and Above

Atellica® Solution Shut Down, Startup & Recovery Options SIEMENS Healthineers Job Aid Table of Contents: Objectives 3 Restart Process Center Computer (PCC) 4 Shut Down and Power Off Analyzers/ Startup Analyzers 7 Shut Down and Power Off the System/ Startup the System 9 Recovering from System Power Disruption 14 Emergency System Shut Down & Recovery 15 Stop Module Processing Immediately 15 Slow User Interface Recovery 16 Software Lockup Recovery 16 Module Display Lockup Recovery 16 Template Effective Date: 10 Aug 2021| HILS 2223 1 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution Shut Down, Startup & Recovery Options SIEMENS Healthineers Objectives: 1. Describe the different methods used to shut down and startup the system and software. 2. Describe how to use Online Help to locate shut down, startup and recovery procedures. 2 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Task Approximate Examples of when this type of reboot may be Notes Time needed for troubleshooting Restart Process 10 -15 minutes • “Not Connected to PCC” error message. Recommend • The Process Center Computer (PCC) performs the main Center Computer for restarting contacting the Remote Service Center when software tasks for the entire system, including the operator (PCC) PCC only troubleshooting this issue interface. When the system has more than 1 SH, only the SH Prime is equipped with a PCC 20 -30 minutes • This procedure includes options to restart PCC only or restart to restart PCC • Maintenance activities not running. Confirm proper and All scheduling and system state prior to rebooting PCC and All Modules Modules • Atellica Magline® Transport not unloading samples. • Before performing, check to ensure tasks are not in-process to Confirm output racks available prior to rebooting prevent data loss* *Refer to the following slides for additional information. 3 *The step-by-step procedures for each task can be found in the Online Help. Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Restart the PCC 1. Ensure all modules are in Standby, Stopped, or Off state 2. Check to make sure the system is not currently exporting or printing 3. Ensure a USB drive is not in the PCC 4. For the IM Analyzer: Check the Worklist screen to ensure there are no control-bracketed test results pending release with a closing bracket (Waiting For Bracket) 5. For Sample Handler configurations: Inspect the Atellica Magline Transport to locate any carriers blocking a diverter. If there is a carrier at the diverter, refer to Online Help for clearing instruction 6. Select 7. Select NOTE: If the software freezes, the PCC fails to restart or the keyboard is not responding, wait approximately 10 minutes and then: 8. Confirm by selecting again, then Yes • Select CTRL+ALT+DEL, then select from lower right corner of screen 9. Select Restart then select 1 of the following: • Select Restart > Yes • Restart the PCC workstation only • This will restart the PCC and relaunch the user interface • Restart the PCC workstation and all modules 10. Restart the barcode printer and ASA operator tablet to ensure proper connection 4 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Task Approximate Examples of when this type of reboot may be Notes Time needed for troubleshooting Shut Down and 15-20 minutes • QC, calibration or patient samples not processing • These procedures cover how to shut down and then restart an Power Off • Analyzer hardware errors individual analyzer within the system* Analyzers/ Startup • IMT failing to pause • Before performing, check to ensure the module is not in a Analyzers Processing, Maintenance, or Diagnostic state • Module stuck in maintenance • A module can be restarted while other modules are still • Module display not functioning. First try using the reset button on the right side of the module display processing *Refer to the following slides for additional information. *Refer to Online Help for the complete Shut Down and Power Off Analyzers and Startup Analyzers procedures. 5 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Shut Down and Power Off Analyzers/ Startup Analyzers 3A 1. If possible, shut down the system from the software first: A. In the System Status area, select the appropriate ORO analyzer, select B. To power down the software, select then Yes 9 39900 , 2. Wait for the analyzer module display screen to turn black Analyzer computer air vents 2 Location of green light 3. Wait for the analyzer status to display “Not connected to PCC” A. Ensure the software is shutdown as indicated by the computer’s green power light no longer being on NOTE: If any module power is off for: • 4. Turn off the power switch to the module > 30 minutes on IM Analyzer, unload and store reagents. The analyzer must be in Ready or Standby state to unload reagents. After restarting the system, manually mix primary reagents prior to reloading them. • > 2 hours on CH Analyzer or IM Analyzer, discard any assay reagents NOTE: The system deletes pending calibration orders when the analyzer remaining in the reagent compartment. shuts down. Patient and QC orders remain. • Refer to the calibrator and QC material IFU for stability information NOTE: Wait 30 seconds before restarting the analyzer. To restart the for calibrators or QC materials remaining in the Cal-QC storage area. analyzer, power on the analyzer and wait for the analyzer’s module display If QC is out of range after the system was shut down, discard the to come up. Ensure the analyzer is in Ready or Standby State. stored QC and replace with fresh QC material. 6 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Task Approximate Examples of when this type of reboot may be Notes Time needed for troubleshooting Shut Down and 20-30 minutes • If the PCC and individual modules have been shut • These procedures cover how to completely shut down and Power Off the depending on down for previous troubleshooting, but the system then restart the entire system (SH, analyzers, SHC (if present) System/ Startup system did not start up or communicate properly and Decapper (if present))* the System configuration • Wait 15 min from time of PCC restart before (to shut down attempting other solutions to avoid database and then issues power back up) • Power surge/outage *Refer to the following slides for additional information. 7 *Refer to Online Help for the complete Shut Down and Power Off/ Start up the System procedure. Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Shut Down and Power Off the System This procedure should only be performed if the system requires NOTE: If any module power is off for: complete shut down for troubleshooting or when recommended by • > 30 minutes on IM Analyzer, unload and store reagents. The the Remote Service Center. If the system only requires a restart, the analyzer must be in Ready or Standby state to unload reagents. operator should restart the PCC. After restarting the system, manually mix primary reagents prior 1. Ensure all modules are in Standby, Stopped, or Off state to reloading them. 2. Check to make sure the system is not currently exporting or • > 2 hours on CH Analyzer or IM Analyzer, discard any assay printing reagents remaining in the reagent compartment. • 3. For the IM Analyzer: Check the Worklist screen to ensure there Refer to the calibrator and QC material IFU for stability are no control-bracketed test results pending release with a information for calibrators or QC materials remaining in the Cal- QC storage area. If QC is out of range after the system was shut closing bracket (Waiting For Bracket) down, discard the stored QC and replace with fresh QC material. 4. If possible, shutdown the system from the software first: A. Select NOTE: The system deletes pending calibration orders when the B. Select analyzer shuts down. Patient and QC orders remain. C. Confirm by selecting then select Yes D. Select Shutdown > Yes 8 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Shut Down and Power Off the System 5. Wait for all modules to shut down. Ensure the software on each 7 module is shutdown as indicated by each computer’s green power light being off 6. Locate the SH and SHC computers and ensure the lights are not 6 green Jo 7. Locate the CH and IM computers through the air vent and 2 ensure the lights are not green Analyzer computer air vents CAUTION: Powering off a module before the green light is off can cause Location of green light N - data loss. 1 SHC and SH computer Location of green light N- 9 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Shut Down and Power Off the System (continued) 8. Turn off the power switches to each module. The Sample Handler recommended sequence for powering off the modules: A. Each analyzer, starting with the analyzer farthest from the Sample Handler(s) and proceed one by one to the other analyzers in the order they are connected B. Each Sample Handler Additional (if present) O E C. Sample Handler Connect (if present) Analyzers 12 3 Sample Handler Connect D. Sample Handler Prime (the Sample Handler closest to the 8 1 +24VDC power switch analyzers) 2 +48VDC power switch ×3 3 Computer power switch 9. Power off the ASA operator tablet 10. Power off the barcode printer NOTE: The analyzers and SH have 1 power switch each. The SHC has 3 power switches. NOTE: Wait 5 minutes before restarting the system. • This ensures the router connection to the intranet stops for this time period to terminate communication. • Ensures a proper shutdown and avoids data corruption. 10 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Startup the System 1. To turn on the Decapper pressure valve, turn it counterclockwise 2. Ensure a USB drive is not in the PCC 3. For Sample Handler configurations: Inspect the Atellica Magline Transport to locate any 1 carriers blocking a diverter. If there is a carrier at the diverter, refer to Online Help for clearing instruction O 4. Recommended sequence for turning on the power switches for the modules: A. Power on the SH Prime (the Sample Handler closest to the analyzers) and then wait 5-10 minutes until the PCC starts B. Power on each Sample Handler Additional (if present) 4C C. Start the Sample Handler Connect (if present): 1. Power on the left +24VDC power switch and wait 30 seconds 2. Power on the middle +48VDC power switch and wait 30 seconds 3. Power on the right power switch 1 2 3 11 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Startup the System (continued) 5. Power on each analyzer, starting with the analyzer adjacent to the SH Prime and NOTE: Confirm the contents of each SH Cal-QC storage area. To initialize the SH drawers, proceed to the other analyzers (if applicable) in the order they are connected completely open and close them. • Wait 30 seconds before powering on 6. Power on the Decapper (if present) 7. Wait for the system login screen to display 8. Wait for each analyzer’s module display screen to display 9. Turn on the barcode label printer 10. Turn on the ASA operator tablet 11. Sign into the system 12 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Task Approximate Time Notes Recovering from System Power ~15 minutes if the • This task is needed in the event of unscheduled laboratory power loss Disruption UPS allowed for a • proper software shut Each module has a UPS to provide battery backup to the PCC and analyzer computers to allow for a software shut down when a power disruption occurs* down • The power switch on the Decapper may need to be turned off and on *Refer to the following slide for additional information. 13 *Refer to Online Help for the complete Recovering from a System Power Disruption procedure. Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Recovering from System Power Disruption 1. Locate the CH and IM computers through the air vent and ensure the lights are -- not green 2. Turn off all module power switches 1 3. For Sample Handler configurations: Inspect the Atellica Magline Transport to locate any carriers blocking a diverter. If there is a carrier at the diverter, refer to Online Help for clearing instruction 4. If appropriate, power on the SH Prime and wait 30 seconds before proceeding. OOO 000000 If appropriate, power on the SH Additional and wait 30 seconds before proceeding Analyzer computer air vents Location of green light 5. If appropriate, power on each module A. Start with the module adjacent to the SH Prime and proceed 1 by 1 to the other modules in the order they are connected 6. After power restores to the SH Prime, if appropriate, start the SHC NOTE: When a power disruption occurs or the operator turns off the IM or CH power switch, the reagent 7. Completely open and close the SH drawers refrigeration turns off as well. 8. Wait for the system display screen to display and sign in NOTE: With loss of power, the SH drawers unlock, 9. Confirm the contents of the Cal-QC storage area and ensure all modules are in making the tubes in the drawers accessible. Ready or Standby state 14 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Additional Procedures Task Approximate Time Notes Emergency System Shut Down & ~20 - 30 minutes • There is a need to quickly power off the system to ensure the safety of personnel and Recovery equipment, and the operator cannot perform a controlled shut down • In this case, recommendation is to disconnect each module’s power cord • The recovery time could be longer depending on the reason for the emergency shutdown Stop Module Processing ~1 - 10 minutes • A laboratory has a need to immediately stop processing tests Immediately 1. Select the appropriate module then select 2. If the module is in Processing status, select Stop Immediately 15 * The step-by-step procedures for each task can be found in the Online Help. Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 Atellica® Solution: Shut Down, Startup & Recovery Options SIEMENS Healthineers Additional Procedures Task Approximate Time Notes Slow User Interface Recovery → < 5 minutes to sign out • A slow user interface occurs when a window requires more than 5–10 seconds to load Sign Out/ Sign into the System and back in • This does not apply when data is loading (when features take up to 30 seconds to load) or progress window (indicates time in a progress bar) • Recommend to sign out and back into the system • If a slow user interface persists, restart the PCC Software Lockup Recovery ~1 - 10 minutes • When the system displays a blue screen, wait for the display to restore • In most occurrences, the system requires 1–3 minutes to repair itself. Wait for the system to automatically complete the repairs for a full 10 minutes to avoid canceling or interrupting all patient testing • If the software is not responding press ALT+TAB to look for hidden pop ups that maybe causing error • If the system does not restart after 10 minutes, the PCC automatically restarts. The system logs an event after a successful restart Module Display Lockup Recovery < 1 minute • The module display may encounter intermittent problems that prevent the operator from changing screens • Can reset using the reset button on the right side of the module display (need to use a thin object, such as a paper clip). Hold the reset button for 10 seconds • In some cases, the analyzer may need to be restarted, this task would take additional time 16 * The step-by-step procedures for each task can be found in the Online Help. Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024 SIEMENS Healthineers Please note this learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Siemens Healthineers HQ I Siemens Healthineers AG Siemensstr. 3 91301 Forchheim Germany Phone: +49 9191 18-0 siemens-healthineers.com 17 Effective Date: 02 JAN 2024| QR700004245 Unrestricted I Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2024