Atellica® Solution Managing System Alerts Online Training Version 1.26 and Above

Continue Button Continue Main Scene Master Template HOOD05162003052540 | Effective Date: 26-Nov-2019 ? Atellica® Solution Managing System Alerts Online Training This course includes identifying and navigating system alerts. Identify and Navigate Alerts on the Dashboard Tiles 1 Navigate the Troubleshooting windows 4 Use the Notification Center to view and acknowledge alerts 3 Navigate the System Status Map to view and acknowledge alerts 2 Welcome audf_atellica_msa_olt_welcome.mp3 Welcome to the Atellica Solution Managing System Alerts Online Training Course. Upon successful completion of this course, you will be able to identify and navigate alerts on the dashboard tiles. Navigate the System Status Map to view and acknowledge alerts. Use the Notification Center to view and acknowledge alerts. Finally, navigate the troubleshooting windows. Event Occurs ? Alert Flowchart Pictured here is the flowchart that shows the steps after an event occurs. Now we will see how this applies in real life by looking at a couple of examples. Examples: *On a CH analyzer, if the IMT (potentiometric) is down but the photometric module is still able to process samples. ** A calibration is due but has not met the configured warning threshold yet. Can system continue to process samples? Modules operating at full capacity? Does event create a tile-based “Need”? Should action be taken now to prevent a potential problem? Red Alert on System Map Red Corner on System Map Immediate Action Required? Notification Center Alert Tile Banner Color Change & Count Tile Count Only Yes Yes No No No* Yes Yes Yes No** Alert Flowchart audf_atellica_msa_olt_flowchart.mp3 Pictured here is the flowchart that shows the steps after an event occurs. Now we will see how this applies in real life by looking at a couple of examples. ? Supply Alerts Scenario: The CH Conditioner is running low. Let’s look at how the system will alert us to this by clicking on the play button below. Play Supply Alerts audf_atellica_msa_olt_supplyalerts.mp3 Here is the first scenario that we are going to look at. That the CH Conditioner is running low. Let us now take a look at how the system will alert us to this by clicking on the play button below. ? Acknowledging Alerts Scenario: There is a bad barcode read on a reagent pack. Let’s look at how the system will alert us to this by clicking on the play button below. Play Acknowledging Alerts audf_atellica_msa_olt_acknowledging_alerts.mp3 The second scenario is a bad barcode read on a reagent pack. As we look at this example, we will demonstrate how you can acknowledge alerts that appear in the notification center. Let us now take a look at this example by clicking on the play button below. ? Troubleshooting Window Scenario: UPS not detected on the CH-01. Let’s look at how the system will alert us to this by clicking on the play button below. Play Troubleshooting Window audf_atellica_msa_olt_troubleshootingwindow_edit.mp3 The third scenario is that the UPS is not detected on the CH-01. Using this example, we will look at how you can link to troubleshooting information for an alert from the notification center. Click on the play button below to take a look at this example. ? Course Review Congratulations. You have completed the Atellica® Solution Managing System Alerts Online Training course. Select the numbered buttons below to review the material before proceeding to the final assessment. Navigate the Troubleshooting windows Use the Notification Center to view and acknowledge alerts Navigate the System Status Map to view and acknowledge alerts Identify and Navigate Alerts on the Dashboard Tiles 1 1 2 2 2 3 3 3 4 4 4 Course Review Navigate the Troubleshooting windows If you need to navigate to another window but you want to be able to easily navigate back to an open Troubleshooting window, you can select the minimize icon Up to 2 Troubleshooting windows can be opened at a time Selecting the Troubleshoot button for an alert in the notification center will open both the Operator Event Log and Online Help for that alert Use the Notification Center to view and acknowledge alerts The notification center icon is displayed on every screen and the icon will animate when new alerts are added and you are not viewing the home screen The notification center includes error alerts (red), warning alerts (yellow), dynamic tile alerts, and information messages A notification center alert is acknowledged by selecting the hand icon. The alert message will remain in the notification center until the issue is resolved When a notification center alert is acknowledged, the number in the notification center icon will decrement by one Navigate the System Status Map to view and acknowledge alerts Displays the current status of all modules on the system:​ Green: Able to process samples​ Gray: Stopped or disconnected​ Yellow: In maintenance or diagnostics mode Red: The module has stopped because of a failure and is not able to process patient samples Red Corner: Is partially processing Identify and Navigate Alerts on the Dashboard Tiles The Dashboard tiles are dynamic tiles that display sample, consumable, and maintenance activity status, ​and static shortcut tiles that provide direct ​access to specific screens​ To clear a red alert from one of the Needs tiles, load the appropriate consumable on the system Disclaimer Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2021 Siemens Healthineers Headquarters\Siemens Healthcare GmbH\Henkestr. 127\ 91052 Erlangen, Germany\Telephone: +49 9131 84-0\siemens-healthineers.com ? Disclaimer Assessment This assessment will test your retention of the presented content. A passing score of 80% or higher is required to complete the course and earn your certificate. You may repeat the assessment as many times as needed. Start ? Assessment Select the best answer. ? Question 1 of 5 How can you clear a red alert from one of the Needs tiles on the Home screen? Load the appropriate consumable on the system Acknowledge the alert from the System Status Map Acknowledge the alert from the Notification Center Add the appropriate consumable to the Cart List Multiple Choice Incorrect Adding the consumable to the Cart List will not clear the alert. Incorrect Acknowledging the alert will not clear the red alert from the tile. Incorrect Acknowledging the alert will not clear the red alert from the tile. Incorrect Select the best answer. ? Question 2 of 5 Under which of the following situations will there be a red alert in the System Status map? The analyzer is unable to process samples A supply goes below threshold but is not yet empty A reagent has a bad barcode read A maintenance activity is due Multiple Choice Incorrect Due maintenance activities do not cause alerts in the System Status map. If an analyzer is currently performing an automated maintenance task, there will be a yellow alert for that analyzer in the System Status map. Incorrect In this case, there will not be an alert in the System Status map because the analyzer is still able to process samples. Incorrect In this case, there will not be an alert in the System Status map because the analyzer is still able to process samples. Incorrect Select the best answer. ? Question 3 of 5 Which of the following is TRUE regarding Notification Center alerts? When a notification center alert is acknowledged, the number in the notification center icon will decrement by one. A notification center alert is acknowledged by double clicking on the alert message. When a notification center alert is acknowledged, the alert message will disappear from the notification center. Multiple Choice Incorrect The alert message will remain in the notification center until the issue is resolved. Incorrect A notification center alert is acknowledged by selecting the hand icon. Incorrect Select the best answer. ? Question 4 of 5 Which of the following is TRUE regarding the Troubleshooting windows? If you need to navigate to another window but you want to be able to easily navigate back to an open Troubleshooting window, you can select the minimize icon Up to 4 Troubleshooting windows can be opened at a time Selecting the Troubleshoot button for an alert in the notification center will open a Service Support Request Multiple Choice Incorrect Selecting the Troubleshoot button for an alert in the notification center will open both the Operator Event Log and Online Help Incorrect Up to 2 Troubleshooting windows can be opened at a time. Incorrect Select the best answer. ? Question 5 of 5 Which of the following will be displayed in the Notification Center? Error alerts (red), warning alerts (yellow), dynamic tile alerts, and information messages Error alerts (red) and warning alerts (yellow) only Dynamic tile alerts only Error alerts (red) and dynamic tile alerts only Multiple Choice Incorrect These are not the only messages displayed in the notification center. Incorrect These are not the only messages displayed in the notification center. Incorrect These are not the only messages displayed in the notification center Incorrect Assessment Results YOUR SCORE: PASSING SCORE: Review Retry Retry Continue Continue Continue %Results.ScorePercent%% %Results.PassPercent%% ? Assessment Results You did not pass the course. Take time to review the assessment then select Retry to continue. Congratulations. You passed the course.. Exit To access your Certificate of Completion, select the Launch button drop down on the course overview page. You can also access the certificate from your PEPconnect transcript. ? You have completed the Atellica® Solution Managing System Alerts Online Training. Completion Navigation Help Select the icon above to open the table of contents. Click Next to continue. Next Welcome Slide The timeline displays the slide progression. Slide the orange bar backwards to rewind the timeline. Click Next to continue. Next Timeline Select the CC icon to display closed captioning (subtitles). Click Next to continue. Next Caption Icon add subtitles Select the buttons to learn more about a topic. Be sure to review all topics before navigating to the next slide. Click Next to continue. Next Tab Arrow Slide Select the X to close the pop-up. Click Next to continue. Next Layer Slide Select Submit to record your response. Click the X in the upper right corner to exit the navigation help. Assessment Slide Supply Alerts ? Blank audf_atellica_msa_olt_sim_supplies_001.mp3 This scenario will explain how to identify and navigate the alerts that occur when one of the supplies is running low. In this view the system is running with no alerts. Now let’s see what happens when one of the supplies goes below the laboratory defined threshold. ? Select Supply Needs Tile Select Supply Needs Tile Blank audf_atellica_msa_olt_sim_supplies_002.mp3 Now we see the alert that will appear on the home screen when a supply goes below the threshold – the Supply Needs tiles will turn red. In this case the supply is below threshold but is not yet empty, so the issue is not currently impacting sample processing. If you are looking at a different screen, you will be notified of this issue by the Notification Center icon turning red at the top of the screen. The Notification Center icon is displayed on every screen and the icon will animate when new alerts are added, and you are not viewing the home screen. If you select the Notification Center, you will see that the Supply Needs tile is red. To clear the error alert, you must address the supplies needed, click the Supply Needs tile either from the Notification Center or from the Home screen. Select Supply Needs Tile to continue. Select Supply Needs Tile to continue. ? Blank audf_atellica_msa_olt_sim_supplies_003.mp3 Selecting the Supply Needs tile opens the Supply Needs screen. Here we see that the CH conditioner is below the laboratory defined threshold on the system which is the reason for the alert. Since there is still enough CH conditioner to process samples. the system status map shows the CH module as green. ? Select Red Alert in System Status Map Blank audf_atellica_msa_olt_sim_supplies_004.mp3 Now let’s see what would happen if you let your CH conditioner run out. In this case, the system is no longer able to process samples, so you see that now you have a red alert in your system map. Select the red alert in the system status map. Select Red Alert in System Status Map to continue. ? Select Hand icon Blank audf_atellica_msa_olt_sim_supplies_005_edit.mp3 By selecting the red CH-01 module you can see the alert that the CH conditioner is indeed empty. To acknowledge the alert here, select the hand icon. Select Hand icon to continue. ? Blank audf_atellica_msa_olt_sim_supplies_006.mp3 After you have acknowledged the alert, you will see that the message text is now unbolded. The alert is not cleared, just acknowledged. ? Blank audf_atellica_msa_olt_sim_supplies_007.mp3 To clear the alert from the supply needs tile, notification center and the system map load the CH conditioner. ? Note: Please click on the X in the upper right-hand corner to go back to the training Blank audf_atellica_msa_olt_sim_supplies_008.mp3 Once you load the supply on the system, the software will automatically indicate that the issue has been resolved by removing the red from the Supply Needs tile and Notification Center, and now the module status map is back to green for CH. This concludes the scenario of the process of system alerts for supplies running low. Please click on the X in the upper right-hand corner to go back to the training. Acknowledging Alerts ? Select Notification Center Blank audf_atellica_msa_olt_sim_acknowledge_001.mp3 This example will discuss alerts pertaining to a reagent bad barcode read. In this example, you have loaded some new reagents onto the system. When the system tries to read the reagent barcodes, it is not able to read the barcode for one of the packs. In this case, the only alert in the software will be that the Notification Center icon will turn red. Select the Notification Center for more information. Select Notification Center to continue. ? Select Hand icon Blank audf_atellica_msa_olt_sim_acknowledge_002_edit.mp3 Once inside the notification center, you can see the alert that the CH-01 cannot read the barcode on the reagent pack loader. Since the system is still able to process samples and no other tests are impacted, there will be no alerts on the tiles or the system status map. The system will automatically send the reagent pack back to the reagent tray where you can remove it, troubleshoot, and reload the pack. By utilizing the hand icon you can acknowledge the alert. Select the hand icon to continue. Select Hand icon to continue. ? Note: Please click on the X in the upper right-hand corner to go back to the training Blank audf_atellica_msa_olt_sim_acknowledge_003_edit.mp3 After you have acknowledged the alert by selecting the hand icon, you will see that the message is now unbolded. The number in the notification center also decrements by one, in this case the number is now 0. The alert message will remain in the notification center until the issue is resolved. This concludes the scenario of the process of system alerts for a reagent bad barcode read. Please click on the X in the upper right-hand corner to go back to the training. Troubleshooting Window ? Select Notification Center Blank audf_atellica_msa_olt_sim_troubleshooting_001.mp3 In this example, there is an issue with the UPS not being detected. This causes a yellow warning alert to appear in the notification center. Select the notification center to continue. Select Notification Center to continue. ? Select Hand icon Blank audf_atellica_msa_olt_sim_troubleshooting_002.mp3 After opening up the notification center you will see a notification that the UPS is not detected. By utilizing the hand icon you can acknowledge the alert. Select the hand icon to continue. Select Hand icon to continue. ? Select Troubleshoot button Blank audf_atellica_msa_olt_sim_troubleshooting_003.mp3 To remove the alert message and the yellow banner, resolve the error by connecting the UPS. Let’s look at how you can view helpful troubleshooting information for this alert, if needed. Select the troubleshoot button. Select Troubleshoot button to continue. ? Select X to close the window. Blank audf_atellica_msa_olt_sim_troubleshooting_004_edit.mp3 The Troubleshooting window opens with both the Operator Event Log and Online Help for the alert displayed. As shown, you can have up to two Troubleshooting windows open at once. If you close one of the windows, the other will maximize. Select the X to close the window. Select X to continue. ? Select Minimize icon Blank audf_atellica_msa_olt_sim_troubleshooting_005_edit.mp3 You can see the maximized view of this window. Select the minimize icon. Select Minimize icon to continue. ? Select Minimize icon Blank audf_atellica_msa_olt_sim_troubleshooting_006.mp3 After the initial minimization you will see this view. If you need to navigate to another window but you want to be able to easily navigate back to this screen, you can select the minimize icon. Select Minimize icon to continue. ? Blank audf_atellica_msa_olt_sim_troubleshooting_007.mp3 An icon will display in the Toolbar. When you need to view that Troubleshooting window again, you can reopen that Troubleshooting window using the Toolbar icon. ? Select Minimized Troubleshooting icon Blank audf_atellica_msa_olt_sim_troubleshooting_008.mp3 That icon will appear in the bottom toolbar of each screen even when you navigate away from the troubleshooting page. To reopen the troubleshooting screen, select the minimized troubleshooting icon. Select Minimized Troubleshooting icon to continue. ? Blank audf_atellica_msa_olt_sim_troubleshooting_009.mp3 Now will appear a floating troubleshooting window that you can move around the screen, and you can always click the X to remove it completely. ? Note: Please click on the X in the upper right-hand corner to go back to the training Blank audf_atellica_msa_olt_sim_troubleshooting_010.mp3 This concludes this scenario. Please click on the X in the upper right-hand corner to go back to the training. Question Bank 1 HOOD05162003247072 | Effective Date: 22-DEC-2021 1.1 Welcome 1.2 Alert Flowchart 1.3 Supply Alerts 1.4 Acknowledging Alerts 1.5 Troubleshooting Window 1.6 Course Review 1.7 Disclaimer 1.8 Assessment 1.15 Completion