VERSANT® kPCR Molecular System AD Report Errors Job Aid

VERSANT® kPCR Molecular System AD Troubleshooting SIEMENS Healthineers Report Errors Error Corrective Action The standard curve is outside the acceptance criteria for the quantitative protocol. The run is invalid, so the system does not generate results. The system creates an audit trail entry. Check the test definition acceptance criteria. Print the report as a record of the error. Repeat the experiment run. If the problem persists, contact a local technical support provider or distributor. The system is unable to calculate results for a given well. The system does not generate a result for the affected well. Print the report as a record of the error. If possible, rerun the sample. If the problem persists, contact a local technical support provider or distributor. The internal control for a given well is outside the required range. The system does not generate a result for the affected well. Check the Test Definition acceptance criteria. Print the report as a record of the error. If necessary, rerun the sample. If the problem persists, contact a local technical support provider or distributor. One of the external controls is outside of the required range. The run is invalid, so the system does not generate results. Check the acceptance range in assay control well details. Print the report as a record of the error. If necessary, repeat the experiment run. If the problem persists, contact a local technical support provider or distributor. Consistently get invalid results in a particular well. Clean the thermal block. If the problem persists, contact a local technical support provider or distributor. 1 Effective Date: 22 JUL 2022| HOOD05162003277856 Unrestricted © Siemens Healthineers, 2022 VERSANT® kPCR Molecular System AD Troubleshooting SIEMENS Healthineers Report Errors Error Corrective Action Entered Test Definition name is already defined. Enter a non-duplicate name. The Test Definition that the user is trying to register already exists. Enter a new Test Definition name or unregister the old Test Definition and attempt to register the new one. Export was not successful. The Report Location setting is not configured properly. Select Settings>General. Locate the Report Location settings under the Directories category. To configure, select Edit and select the desired location. If the problem persists, contact a local technical support provider or distributor. Export was not successful. The LIS file location setting is not configured properly. Select Settings>General. Location the Export Location settings under the Directories category. To configure, select Edit and select the desired location. If the problem persists, contact a local technical support provider or distributor. A small red circle that contains a count displayed on the top right of the well circle The target count denotes the total number of invalid non-IC targets selected for of the Plate Map view post-run. the well. If the problem persists, contact a local technical support provider or distributor. 2 Effective Date: 22 JUL 2022| HOOD05162003277856 Unrestricted © Siemens Healthineers, 2022 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2022 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens-healthineers.com 3 Effective Date: 22 JUL 2022| HOOD05162003277856 Unrestricted © Siemens Healthineers, 2022