How to get support on your workflow Online Training

Continue Continue Welcome How to get support on your workflow Online Training There are several occasions in which you might need support during your workflow. This online training will show you different scenarios what you can do when you need support. 1 Switch to Expert View 3 Call an expert for support 2 Repeat the Localizer Master Template HOOD05162003052540 | Effective Date: 26-Nov-2019 ? Welcome Audio: There are several occasions in which you might need support during your workflow. This Online Training will show you different scenarios what you can do when you need support. Hints for Navigating this Online Training Before you start, we would like to give you a few tips on how to navigate: Table with 2 columns and 3 rows Not all pages contain audio. Some pages invite you to read for yourself or watch a video. All pages have a ? button in the lower right corner. Click the ? button to get a quick guide through the navigation elements. Some pages have an X button in the upper right corner. Click the X button to return to the overview page and not miss any information provided. Enjoy the course! ? ? Navigation Hints Training Overview Call an expert for support by using the syngo Virtual Cockpit Switch to Expert View (for example, myExam Assist) Repeat the Localizer | Simulation (with audio) ? Imagine: The workflow has failed and you need support for your workflow. A pop-up message will be displayed. Read this message carefully and follow the instructions. Mainly, there are three steps to solve the failure: Training Overview Navigation Help Select the icon above to open the table of contents. Click Next to continue. Next Welcome Slide The timeline displays the slide progression. Slide the orange bar backwards to rewind the timeline. Click Next to continue. Next Timeline Select the buttons to learn more about a topic. Be sure to review all topics before navigating to the next slide. Click Next to continue. Next Tab Arrow Slide Select the X to close the pop-up. Click Next to continue. Next Layer Slide Select Submit to record your response. Click the X in the upper right corner to exit the navigation help. Assessment Slide Workflow Failure Workflow Failure Imagine: AutoAlign failed while the Localizer step was running. This can happen for a number of reasons, for example, wrong positioning, the patient has moved, or the patient has an anatomy significantly different from normality. Practice Practice If you need help for navigating through the simulation, click this button. To start the simulation, click Practice. ? Workflow failure during AutoAlign Audio: Imagine: AutoAlign failed, while the Localizer step was running. This can happen for a number of reasons, for example, wrong positioning, the patient has moved, or the patient has an anatomy, significantly different from normality. If you need help for navigating through the simulation, click this button. To start the simulation, click Practice. Repeat the Localizer Step Simulation If the workflow has failed, you will see a warning icon and a pop-up message in the respective step, in this example, the Localizer. It provides information how to proceed. Click on Localizer to open the Details area. Click Localizer icon Audio: If Auto Align failed, you will see a warning icon, and a pop-up message in the Localizer step. Please read the message carefully and follow the instructions, in this example, repeat the Localizer step. Click on Localizer, to open the Details area. Please click on Localizer to continue. The Details area opens. You can now add the failed Localizer step to be repeated. Click on Repeat Scan. Click Repeat Scan Audio: The Details area opens. You can now add the failed Localizer step to be repeated. Click on Repeat Scan. Please click on Repeat Scan to continue. The Localizer step is now added to the queue and can be repeated. In the event of another failure, you will need to run a manual Localizer by switching to a different myExam workflow. Please note: If the Localizer fails repeatedly, first check the correct positioning of the patient and the coil. If the failure repeats, you will need to run a manual Localizer by switching to Expert View. Localizer Step added Audio: The Localizer step is now added to the work line and can be repeated. Please note: If the Localizer fails repeatedly, first check the correct positioning of the patient and the coil. If the failure repeats, you will need to run a manual Localizer by switching to Expert View. Congratulations! You have successfully completed the simulation. You can Retry the simulation or if you need more support, click Training Overview. Retry Training Overview Congratulations Audio: Congratulations! You have successfully completed the simulation. You can Retry the simulation or if you need more support, click Training Overview. Call Expert for Support Call an Expert for Support If you do not know how to proceed, you can call an expert for support. When you have the syngo Virtual Cockpit option, you can call the expert via the scanner by using the syngo Virtual Cockpit icon in the Access Bar. Please note: This feature is optional. If you do not have this option, please contact the support center. Select the numbered steps below to learn more about syngo Virtual Cockpit. 1 1 1 2 2 2 ? Call an expert for support No Audio The syngo Virtual Cockpit window opens. You can move and resize the window according to your personal needs. From here, you can contact the support and get notification from the support. You can also minimize the window when it is not needed by clicking on the minimize icon in the top right corner: The notifications will appear with a petrol dot on the syngo Virtual Cockpit icon: Step 2 2 Step 1 The Localizer step failed repeatedly. You don’t know what to do next and you need assistance. You can request support by using the syngo Virtual Cockpit. Click the icon in the toolbar to open the syngo Virtual Cockpit: 1 Switch to Expert View Switch to Expert View If your problem cannot be solved in the Autopilot work frame, you can switch to Expert View (e.g. myExam Assist workflow). Please note: This step can only be done by a trained person or under supervision of the trained person. Select the numbered steps below to learn more about how to switch to another workflow. 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 ? Switch to Expert View No Audio Step 5 You are now back in the Autopilot workflow and can continue with the examination. 5 Step 4 4 Before switching, please follow the message to ensure that the changes are supported by the Autopilot scenario. If everything is OK, click Proceed to switch back to the Autopilot View. Step 3 3 You are now in the Expert View mode. From here you can operate with the Assist workflow. After performing the necessary adjustments, click the Switch icon in the Access bar to get back to the Autopilot workflow: Read the message and requirements for the switch. If the requirements are not met, click on Cancel. - or - Click Proceed to continue with the switch. Step 2 2 Step 1 The Localizer step failed repeatedly. A manual positioning from the Assist workflow is neccessary. To switch to the Assist workflow, click on the Switch icon in the Access bar: 1 Disclaimer and Assessment Please note that the learning material is for training purposes only! For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2021 Siemens Healthineers Headquarters\Siemens Healthcare GmbH\Henkestr. 127\ 91052 Erlangen, Germany\Telephone: +49 9131 84-0\siemens-healthineers.com Disclaimer ? Disclaimer Assessment This assessment will test your retention of the presented content. A passing score of 80% or higher is required to complete the course and earn your certificate. You may repeat the assessment as many times as needed. Start ? Assessment Select three (3) answers. ? Question 1 of 3 Read the error message carefully and follow the instructions given there. Repeat the Localizer step. Cancel the workflow and repeat the examination at another day. Call an expert via syngo Virtual Cockpit for help. What can you do if the patient has moved during examination and the AutoAlign scout has failed as a result? Multiple Answer Incorrect One or more answers are incorrect. Correct Select the best answer. ? Question 2 of 3 A trained person or under supervision of a trained person Only the IT administrator Anyone, independently from Expert view knowledge Who is recommended to switch to Expert View when an issue cannot be revolved into Autopilot view? Multiple Choice Incorrect You did not select the correct answer. Incorrect You did not select the correct answer. Incorrect Select the applicable image. ? Which icon opens the syngo Virtual Cockpit? Question 3 of 3 Pick One Incorrect You did not select the correct answer. Incorrect You did not select the correct answer. Correct Assessment Results YOUR SCORE: PASSING SCORE: Review Retry Retry Continue Continue Continue %Results.ScorePercent%% %Results.PassPercent%% ? Assessment Results You did not pass the course. Take time to review the assessment then select Retry to continue. Congratulations. You passed the course.. Exit To access your Certificate of Completion, select the Launch button drop down on the course overview page. You can also access the certificate from your PEPconnect transcript. You have completed the How to get support on your workflow Online Training. Completion HOOD05162003203340 | Effective Date: 30-Jun-2021 1 Welcome 1.1 Welcome 1.2 Navigation Hints 1.3 Training Overview 3 Workflow Failure 3.1 Workflow failure during AutoAlign 4 Repeat the Localizer Step Simulation 4.1 Click Localizer icon 4.2 Click Repeat Scan 4.3 Localizer Step added 4.4 Congratulations 5 Call Expert for Support 6 Switch to Expert View 7 Disclaimer and Assessment 7.1 Disclaimer 7.2 Assessment