Atellica® Solution Software Updates Guided Workflow Online Training

Continue Continue Continue Continue Continue Continue Continue Untitled Scene ? Atellica® Solution Software Updates Guided Workflow Online Training How to prepare for and perform a software update, and what should be done after, to ensure a successful update. Prepare for a software update 1 Perform the rollback process in case of installation failure 4 Perform checks after a software update 3 Perform a software update 2 Master Template HILS2218 | Effective Date: 2 Jan 2025 Welcome Welcome to the Atellica Solution Software Updates Guided Workflow Online Training. This online training will prepare you for installing a software update on your system. Before Installing Your New Software Update An alert will be posted in the System > System Alerts screen when there is a new software version ready to be installed on your system. Prior to installing your new software, there are a few things that should be done to ensure a successful update. Select the numbered steps below to learn more. 1 1 1 2 2 2 2 3 3 3 4 4 4 5 5 5 ? Pre Installation Base Layer Audio: When there is a new software version available for your system, an alert will be posted in the status window. Before you perform your update, select each number in the checklist below to prepare. ----------------------------------------------- Checklist Item One Audio: Be aware that remote software updates are reliant on Atellica Connectivity Manager (ACM) and Smart Remote Services (SRS) connections. Note that, this feature is only available if the lab has a contract with the technical support provider, and only the technical service provider can enable this feature. There is a Remote Service Button on the tool bar. In order for the software to download, ensure this button is in the connected and not in an error or disabled state. For more information on Remote Services, refer to online help. --------------------------------------------------------------------- Checklist Item Two Audio: Once you receive the new software version alert, the Release Notes for the new software version will be available. It is required to review the Release Notes prior to installing the new software. The software installation should not be started unless all changes are agreed upon, and the pre installation steps in the release notes have been completed. Select the launch button to view the steps for downloading the release notes. Item Two _Release Notes Step Audios: After reviewing the instructions, select the X in the upper right corner to return. ---------------------------------------------------------------------------------- Checklist Item Three Audio: There may be chemistry Assay Test Definition changes included in the software update. There will not be an immunoassay TDef document with the software update, since the immunoassay Test Definitions are updated every time the master curve test definition barcode is scanned in for a new immunoassay reagent lot. To find out if this is applicable to your version, check if a new chemistry TDef enhancements document is available in document library. Select the launch button below to view the steps on downloading this document. Item Three_CH TDef Steps Audio: After reviewing the instructions, select the X in the upper right corner to return. ---------------------------------------------------------------------------------------- Checklist Item Four Audio It is recommended to review the software version updates training content in PEPconnect prior to downloading the new software. Select the launch button below to learn how to navigate to this training in PEPconnect. Note that, the training material may not be available at the time of notification of software update. Item Four_Software Training Audio: After reviewing the instructions, select the X in the upper right corner to return. ---------------------------------------------------------------------- Checklist Item Five Audio: Before installing new software, check to make sure all modules are connected to the PCC. Also, if you have an Asa tablet, ensure the tablet is in range and connected to power. Navigate to Software Version Updates Training Open Siemens Healthineers Academy (formerly PEPconnect) in the browser, and login Select the Education Catalog drop down in the top left corner Select Laboratory Diagnostics Select the Integrated Systems tab at the top of the page Select Atellica Solution Select the System Updates tab at the top of the page, or scroll down until you see the System Updates topic Choose the card with the appropriate software version, then click Launch Download the CH TDef Enhancements Document From a browser, such as Edge or Chrome, enter www.siemens-healthineers.com/eIFU Register if entering site for the first time or Login if already registered If Laboratory Diagnostics Document Library was selected during registration, this area displays after logging in. If not, select that service To filter documents by language, ensure preference is selected In Products, select Atellica Solution > Atellica CH Analyzer Search for TDef in the search bar Download the CH Test Definitions Enhancements document for the appropriate software version if applicable Download the Release Notes From a browser, such as Edge or Chrome, enter www.siemens-healthineers.com/eIFU Register if entering site for the first time or Login if already registered If Laboratory Diagnostics Document Library was selected during registration, this area displays after logging in. If not, select that service To filter documents by language, ensure preference is selected In Products, select Atellica Solution > Atellica Platform In Document types, select Instrument and Software Information > Release Notes Select appropriate software version and download or save Ensure All Modules are Connected 5 From the Home screen, select each module and verify that the module is connected to the PCC. Be sure to check all modules, including, if applicable: Atellica Sample Handler Connect (SHC) Atellica Sealer Atellica Decapper If available, ensure the tablet executing the Atellica Asa™ Application is in range and connected to a power source. Note: For the CI Analyzer, remove all IM reagent packs and store according to the assay IFU. Note: Ensure all USB devices are removed prior to proceeding with the install. Complete Software Version Training 4 Launch It is recommended to review the Software Version Updates training content in Siemens Healthineers Academy (formerly PEPconnect) prior to downloading the new software. This training material is in support of the Release Notes, and as a supplement to the Operator's Guide, Quick Guide, and online help. ? Check for a new CH Assay Test Definition 3 CH Assay Test Definition changes may be included in the software update. In Document Library, check for a new CH TDef Enhancements document for the new software version. NOTE: Not all software updates will require a change in CH Assay Test Definitions. Launch An alert will be posted in the System > Status screen when there is a new software version ready to be installed. Once you receive the alert, the Release Notes for the new software version will be available. It is required to review the Release Notes prior to installing the new software. Download the Release Notes 2 Launch Note: To determine the version of the new software, navigate to the Software Updates Guided Workflow. The latest software version will have a status of ‘New”. Check your Remote Service Connection 1 Enabled/Connected Error Installing New Software and Online Help Select the buttons below to watch the steps to install a new software update and to install a new version of Online Help. NOTE: Online Help is not always updated each time the system software is updated. Install Online Help Install Software ? Installation Now that you have completed the steps to prepare for your new software update, let’s look at how to perform the installation. If your new software version includes a new version of Online Help, the Online Help will be installed in a separate step. Select the buttons on the screen to learn how to perform the installation of the software and online help. Continue Continue Please review both procedures using the buttons on this slide below before proceeding to the next section. Refer to the Release Notes for any post-installation instructions that should be performed after the software is successfully installed. Read through the Release Notes carefully to determine if any new features or enhancements will impact your configuration settings. Instructions on accessing the Release Notes from Document Library can be found in the “Before Installing Your New Software Update” section of this Online Training. Check CH Test Definitions Check CH Test Definitions Check IM Reagents Check IM Reagents Check Release Notes Check Release Notes Check Release Notes After Completing Your Software Installation ? Post Installation Base Layer Audio: After you have completed your software installation, the Siemens Service Support Center will be notified of a successful installation of the software update. Refer to your release notes for any instructions that should be performed post installation. For example, configuration settings for a new feature. Select the tabs to learn more about additional items to check after completing your software installation. Tab 1 - Check CH Test Definitions Layer Audio: As we mentioned earlier, it is important to review the CH Analyzer Test Definition enhancements for every software update. Tab Two - Check IM Reagents Layer: Navigate to the IM Reagent Overview screen and check to see if there are flags that indicated that mixing stalled. If the mixing stalled flag displays, manually mix and reload eligible reagents. Continue Continue Please review all slides using the tabs on the left before proceeding to the next section. Review the IM Reagent Overview screen. If the status of the reagents is mixing stalled: Unload the IM reagent packs Manually mix each pack Reload the reagent packs For more information, refer to the Loading and Unloading Reagents Video on PEPconnect. Check IM Reagents Note: For the CI Analyzer, all IM reagent packs should have been removed before updating the software. Those packs should now be manually mixed and loaded. Refer to the latest version of Atellica CH Test Definition Enhancements. This can be found in Document Library. NOTE: Not all software updates will require a change in CH Assay Test Definitions. Check CH Test Definitions Rollback Procedure Select the Start Video button below to watch the steps to take if your software install fails. Start Video ? Rollback Procedure If the installation of the new software version fails, the system will automatically restore the software to the latest stable software version. Select the button on the screen to learn about this rollback procedure. Continue Continue Please review the procedure using the button on this slide below before proceeding to the next section. ? Course Review Congratulations. You have completed the Atellica® Solution Software Updates Guided Workflow Online Training course. Select the numbered buttons below to review the material before proceeding to the final assessment. Perform the rollback process in case of installation failure Perform checks after a software update Perform a software update Prepare for a software update 1 1 2 2 2 3 3 3 4 4 4 Course Review Perform checks after a software update Check Release Notes for any post-installation instructions Check CH Test Definition Enhancements Check IM Reagent Overview screen Perform a software update Navigate to Guided Workflows > Software Updates Select the appropriate software update marked New and select Install Select Start New Database Backup Select Stop Modules > Stop All Modules Select Maintenance. Postpone or cancel maintenance activities if needed Select Postpone QC. Postpone QC activities if needed Select Start Installation > Typical > Begin Software Update Once the installation is complete, the system will automatically restart. If your new software version includes a new version of Online Help, install Online Help after the software installation is complete. Online Help is installed using the same Software Updates Guided Workflow. Perform the rollback process in case of installation failure If the installation fails, a message will display. Select OK Monitor the rollback process and address any prompts that display Wait for the system to restart and complete the rollback process Once the rollback is complete, the previous version of the software will be opened with the Sign In screen displayed Prepare for a Software Update An alert will be posted in the System > System Alerts screen when there is a new software version ready to be installed on your system. Prior to installing your new software: Ensure the Remote Service button in the status bar is in the connected and not in an error or disabled state Review the Release Notes for the new software version Check if a new CH TDef Enhancements document is available in Document Library for the new software version Review the software version updates training content in PEPconnect Check to make sure all modules are connected to the PCC. If you have an Asa tablet, ensure the tablet is in range and connected to a power source Disclaimer Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Unrestricted | Published by Siemens Healthineers AG | © Siemens Healthineers AG, 2025 Siemens Healthineers HQ | Siemens Healthineers AG Siemensstr. 3 91301 Forchheim Germany Phone: +49 9191 18-0 siemens-healthineers.com ? Disclaimer Assessment Start ? This assessment will test your retention of the presented content. A passing score of 80% or higher is required to complete the course and earn your certificate . Assessment questions must be answered completely to receive full credit. Partial credit will not be given for assessment questions that require multiple answers. You may repeat the assessment as many times as needed. Assessment ? Select three (3) answers. Question 1 of 5 Which of the following must be checked prior to installing new software? All modules must be connected to PCC Remotes Services must be connected Review the Release Notes Check for a new IM Test Definition document Multiple Answer Incorrect One or more answers are incorrect. Correct Select the best answer. ? Review the IM Reagent Overview screen to determine if the reagents require remixing. Question 2 of 5 Which of the following should be done after a software installation? Always remix all IM reagents. Dispose of all CH reagents. Multiple Choice Do NOT dispose of CH reagents after a software installation. Only remix IM reagents is there is a flag that mixing stalled. Select the best answer. ? Once the rollback is complete, the previous version of the software will be in use. Question 3 of 5 Which of the following is TRUE regarding the rollback process, in the event an installation failure occurs? The rollback process must be done every time a new version of software is updated. The rollback process will start automatically, without operator intervention, if needed. Multiple Choice If the installation fails, a message will display. The rollback will not initiate until the operator selects OK to acknowledge the message. The rollback process is only done in the event of an installation failure. ? Select two (2) answers. Question 4 of 5 As part of the Software Updates Guided Workflow, which of the following are checked and postponed as needed? QC Maintenance Supply needs Reagent mixing Multiple Answer Incorrect One or more answers are incorrect. Correct Select the best answer. ? On the Start Installation screen, the “Typical” install type should be selected. Question 5 of 5 Which of the following is TRUE regarding installing a new software version? The system must always be manually restarted after a software update. Online help must be installed at the same time the new software version is installed. Multiple Choice If there is a new version of Online Help, it should be installed after the software is installed. Once the install is complete, the system will automatically restart. Assessment Results YOUR SCORE: PASSING SCORE: Review Retry Retry Continue Continue Continue %Results.ScorePercent%% %Results.PassPercent%% ? Assessment Results You did not pass the course. Take time to review the assessment then select Retry to continue. Congratulations. You passed the course.. Exit To access your Certificate of Completion, select the Certificates tab from the learning activity overview page. You can also access the certificate from your transcript. ? You have completed the Atellica® Solution Software Updates Guided Workflow Online Training. Completion details, certificates tab Select the icon above to open the table of contents. Click Next to continue. Next Welcome Slide The timeline displays the slide progression. Slide the orange bar backwards to rewind the timeline. Click Next to continue. Next Tmeline Select the CC icon to display closed captioning (subtitles). Click Next to continue. Next Caption Icon Select the buttons to learn more about a topic. Be sure to review all topics before navigating to the next slide. Click Next to continue. Next Tab Arrow Slide Select the X to close the pop-up. Click Next to continue. Next Layer Slide Some images may have a magnifier icon. Select the image to see an enlarged view. Select it again to return to the normal view. Click Next to continue. Next Zoom Slide Some images have a magnifier icon in the bottom-left corner. Select these image to see an enlarged view of the image. Select the image again to return to the normal view. Videos should default to the optimal resolution. However, to change the video resolution select the gear icon. Click Next to continue. Next Video Slide Some images have a magnifier icon in the bottom-left corner. Select these image to see an enlarged view of the image. Select the image again to return to the normal view. Select Submit to record your response. Click the X in the upper right corner to exit the navigation help. Assessment Slide Installing Software Installing Software When installing a new software update, first navigate to Software Updates. Software Updates can be found by selecting the Guided Workflows button in the Tools section of the home screen. The Software Updates guided workflow can also be accessed by selecting the Navigator button. Installing Software In the Guided Workflows screen, select Software Updates. Next, on the right side of the screen, select Launch. Note: Be sure to always select the latest software version. If a lower version is selected, it will cause issues with the software that will lead to significant downtime and require assistance from Siemens Healthineers technical support. Installing Software The Software Update screen displays a list of the software versions that are available for update. The View Details button can be used to view information, such as release highlights, then close the window showing the highlights. Select the appropriate software update marked New. Check to make sure this software version corresponds to the Release Notes. If there is more than one software version listed, be sure to select the latest software version. If a lower version is selected, it will cause issues with the software that will lead to significant downtime and require assistance from Siemens Healthineers technical support. If there is an Online Help update for this new version of software, it will be installed in a separate step, after you install the software. Next select Install. Note: A progress circle displays during database backup. Time to complete the backup is contingent on the size of the databases. Installing Software Select Start New Database Backup to back up the database. Select Yes at the confirmation box. Installing Software Then verify the save location and select Continue. When the database backup completes, select OK to continue. Note: The IM module(s) will change states throughout the installation process to maintain reagent mixing. Do not stop IM modules after the software update installation begins. Stopping IM modules during the software update installation stalls reagent mixing and requires manual mixing after the installation is complete. Installing Software In the column on the left side of the screen, select Stop Modules. At the bottom of the screen, select Stop All Modules. Installing Software In the confirmation pop-up box, select Stop Immediately to stop all the modules and cancel all pending sample processing, or select Stop to stop the modules after processing the pending samples. Note: When deciding whether to postpone or cancel maintenance activities, keep in mind that the software install process is expected to take 1 to 3 hours. Installing Software Once all modules have stopped, select Maintenance in the column on the left. If necessary, select the maintenance activities to postpone or cancel to allow time for the software update to occur. If a global maintenance activity is enabled, select Cancel an Autostart to stop the activity from running automatically today. To postpone maintenance activities due today, select the activity due today. Installing Software Select the Postpone action, and choose a date and time for the activity to be performed. Lastly, select OK. Note: When deciding whether to postpone scheduled QC, keep in mind that the software install process is expected to take 1 to 3 hours. Installing Software Next, if appropriate, select Postpone QC in the column on the left side of the screen. Select a scheduled QC activity for today and then select Postpone to set the time for the QC to run once the software update is complete. From this screen, you can also view the Maintenance Schedule and Calibration Schedule on the calendar by selecting the corresponding boxes. Note: After installation begins, all IM modules initialize to maintain reagent mixing. Do not stop IM modules after the software installation begins. Stopping IM modules during software installation stalls reagent mixing and requires manual mixing after the installation is complete. Installing Software Skip step 5 to Restart the Router, as this task is not necessary, and proceed instead to Step 6 to start the installation. For the Install Type, select Typical. Be sure to not select the Custom option. The only time the Custom option should be selected is when installing Online Help, which we will discuss in a separate section of this training course. Next, select the confirmation checkbox, acknowledging that you have read and understood the release notes and agree to proceed with the installation. Lastly, select Begin Software Update. Installing Software The Atellica Install Manager will open. At this point, system software installation pre-check begins. If the installation pre-check fails during software installation, follow the instructions in the pop-up window. During the update, the status can be viewed in the Status column. Installing Software As the installation progresses, green checkmarks will appear to show the progress as the installation steps complete for each module. When the overall software installation is complete, there will be a green checkmark next to the software update filename. Note: After the system restarts, if the analyzers do not connect to the PCC or modules do not start, restart the system. If that fails, perform a controlled shutdown and power back up. Installing Software A message will display when the installation completes. Select OK and then the system will restart. If you don’t select OK, the system restarts automatically after 3 minutes. When the restart completes, sign in to the system. End of Video Installing Software Installing Online Help Installing Online Help Installing Online Help follows a very similar process to installing the software. In the Guided Workflows screen, select Software Updates. Next, on the right side of the screen, select Launch. Installing Online Help Select the appropriate Online Help version marked New. Next select Install. Installing Online Help Disregard the System Backup step. Select Stop Modules on the left side of the screen. At the bottom of the screen, select Stop All Modules. Installing Online Help In the confirmation pop-up box, select Stop Immediately to stop all the modules and cancel all pending sample processing, or select Stop to stop the modules after processing the pending samples. Note: When deciding whether to postpone or cancel maintenance activities, keep in mind that the software install process is expected to take 1 to 3 hours. Installing Online Help Once all modules have stopped, select Maintenance in the column on the left. If necessary, select the maintenance activities to postpone or cancel to allow time for the software update to occur. If a global maintenance activity is enabled, select Cancel an Autostart to stop the activity from running automatically today. To postpone maintenance activities due today, select the activity due today. Installing Software Select the Postpone action, and choose a date and time for the activity to be performed. Lastly, select OK. Note: When deciding whether to postpone scheduled QC, keep in mind that the software install process is expected to take 1 to 3 hours. Installing Online Help Next, if appropriate, select Postpone QC in the column on the left side of the screen. Select a scheduled QC activity for today and then select Postpone to set the time for the QC to run once the software update is complete. From this screen, you can also view the Maintenance Schedule and Calibration Schedule on the calendar by selecting the corresponding boxes. Note: If Typical is selected for the install type, the system will install the update in the current online help language. If the system cannot determine the current online help language, then the system installs English. Installing Online Help Skip step 5 to Restart the Router, as this task is not necessary, and proceed instead to Step 6 to start the installation. Confirm the package to install, and then select Custom as the install type. Select Begin Software Update. Installing Online Help Select the appropriate Online Help package. Installing Online Help Select the appropriate language code from the drop-down menu next to the Module name. Multiple languages can be selected if desired. Installing Online Help Select Install and then OK. Installing Online Help A message will display when the installation completes. Select OK. The system will restart. When the restart completes, sign in to the system. End of Video Installing Online Help Rollback Rollback If the installation of the new software version fails, the status will be a red triangle and this message will display. After selecting ok, the system will automatically initiate the process to restore all modules to the previous software version. Monitor the rollback process and address any prompts that display. Rollback Atellica Install Manager displays an hour glass icon in the column for Status for each appropriate Module. The window for Details provides information about the status and the progress of the system rollback. Rollback At the next step in the software restore process, there will be another prompt. This message provides information about the status of the system. Select OK to initiate the process to restore the software to previous version. Note: Do not shut down the system during the restore process. Shutting down the system while the restore is in process requires a local technical support provider to complete the restore. The time to roll back may be several hours depending upon the system configuration. Rollback After selecting OK, the screen will temporarily be black and then turn blue with this message displayed. Wait for the system to restart and complete the rollback process. Rollback Once the rollback is complete, the previous version of the software will be opened with the Sign In screen displayed. Rollback You can now run using the previous version of software. The software version is displayed at the bottom right of the screen. Be sure to contact the local technical support provider for assistance with getting the new version successfully installed. End of Video Rollback Lightbox Warnings Before Installing Your New Software Update An alert will be posted in the System > System Alerts screen when there is a new software version ready to be installed on your system. Prior to installing your new software, there are a few things that should be done to ensure a successful update. Select the numbered steps below to learn more. 1 1 1 2 2 2 2 3 3 3 4 4 4 5 5 5 Continue Continue Please review all content in this slideshow before proceeding to the next section. Warning1 Before Installing Your New Software Update An alert will be posted in the System > System Alerts screen when there is a new software version ready to be installed on your system. Prior to installing your new software, there are a few things that should be done to ensure a successful update. Select the numbered steps below to learn more. 1 1 1 2 2 2 2 3 3 3 4 4 4 5 5 5 Continue Continue Please review the procedure using the button on this slide below before proceeding to the next slide. Warning2 QR700027387 I Effective Date: 21-AUG-2025 Here are some useful links and documents: 1.1 Welcome 1.2 Pre Installation 1.3 Installation 1.4 Post Installation 1.5 Rollback Procedure 1.6 Course Review 1.7 Disclaimer 1.8 Assessment 1.15 Completion